When it comes to managing your rental units, property management software is the best tool out there.
However, many landlords are new to software and must research a variety of platforms before choosing the right fit.
If you’re currently researching new software for your rental business and have narrowed your choice down to Innago and Hemlane, you’re on the right page.
In this article, we’ll break down the pros and cons of each software platform, including pricing, features, customer support, and reviews. Ultimately, you’ll be able to see which platform is the better choice for your business.
Pricing
Hemlane
Pricing is a critical component in any major decision. The same is true for property management software.
Hemlane uses a three-plan pricing structure, offering Basic, Essential, and Complete options. If you’re mostly looking for basic features like lease management and tenant screening, you’re looking at the Basic plan. The Basic plan is $30 per month, plus an additional $2 per unit added. There is also a $28 base fee.
If you need a few more features, you need either the Essential or Complete plan. The Essential plan costs $40 per month, plus $12 per unit with the $28 base fee, and you’ll get access to repair coordination. The Complete plan costs $60 per month plus $32 per unit, plus the base fee. The Complete plan offers access to local leasing agents and maintenance personnel.
While Hemlane’s pricing looks reasonable at first glance, its fees are weighty when they aren’t divided into components. Even on the Basic plan, for instance, a landlord with 10 units would pay nearly $630 a year, only for access to Hemlane’s most basic features.
Innago
Innago, on the other hand, is entirely free to use by landlords.
How can this be? Innago makes money by charging tenants small fees for optional add-on services. For instance, if tenants pay rent via ACH payment, they’ll pay an extra $2 collected by Innago. Likewise, Innago gets an additional 2.75% on credit card transactions. Lastly, Innago charges tenants small fees for renter’s insurance and credit, criminal, or eviction reports on the platform.
Landlords can absorb any of these fees if they wish, but tenants are responsible for them by default. That means using Innago is completely free for landlords—no caveats or surprise fees down the line.
Features
Hemlane
Hemlane offers the following features on their platform:
- Online rent collection (ACH, credit, and debit)
- Custom rental applications and tenant screening, including credit, criminal, and eviction history reports
- Listing syndication and marketing
- Automated payment alerts
- Tenant communication and messaging
- Maintenance management
- Financial reporting tools
Hemlane’s features are rated a 4.7 out of 5 possible stars on Capterra.
Innago
Innago offers the following features:
- Listing syndication and marketing tools
- Custom rental applications and tenant screening, including credit, criminal, and eviction history reports
- Online rent collection (ACH, credit, and debit)
- Online leasing, including eSignatures and lease status tracking
- Tenant messaging
- Invoice automation and recurring billing
- Automated rent reminders with receipt and image storage
- Maintenance management with picture/video upload and work order tracking
- Financial reporting tools
- A mobile app
A mobile app is one feature Hemlane users report missing. Reviewers cite their frustrations with not being able to use Hemlane’s features easily on their smartphones, which is not the case with Innago. Innago’s mobile app offers full functionality and allows you to carry your property management with you wherever you go.
Overall, Innago’s features at rated slightly higher than Hemlane’s, at 4.8 out of 5. Innago also has better ratings for all but two of its features on G2, and in general offers powerful core functionality. By contrast, Hemlane focuses more on agent-based features.
Customer Support
When it comes to customer support, Hemlane and Innago are rated approximately equally: both score a 4.9 out of 5 on Capterra for customer service.
This indicates that both platforms make clients their priority and go beyond the minimum to provide the best service in the industry.
In addition to their customer support number, Hemlane offers a help center with a blog and videos for user training and information. They also offer a help request submission form.
Innago users are assigned a personal customer support representative to walk them through the set-up process and beyond. Users can email, call, or live chat Innago during business hours and even after hours. Lastly, Innago offers a learning center with educational blog articles and information about the software, in addition to regular live webinars to help new landlords get started.
Reviews
Ultimately, Innago and Hemlane are rated similarly across the board when it comes to overall satisfaction with the software and likelihood to recommend. Capterra reports that 97.5% of reviewers were likely to recommend Hemlane, while 97.4% of reviewers were likely to recommend Innago.
Conclusion
Despite their similar ratings, Innago has a few clear advantages over Hemlane. Its completely free pricing and access to a mobile app are the top two considerations that make Innago just that much better than its competitors. When it comes to Innago vs. Hemlane, Innago simply offers that extra bit more landlords like you are looking for.
